Refund policy

1. Cancellation Policy
Orders may be cancelled only prior to the shipment of the product. Cancellation requests must be formally submitted to teamflowzity@gmail.com.
2. Returns and Eligibility
Returns are accepted within the communicated timeframe provided the items are unused, in original packaging, and accompanied by proof of purchase. Customized or made-to-order products, and items damaged through misuse, are strictly non-returnable.